Privacy Policy

Said to Contain Basis

• All consignments shall be booked on a `"`said to contain basis.`"` Shree Maruti is under no obligation to verify the description or contents of the shipment declared by the consignor on the docket/invoice.
• The consignor must make a correct and factual declaration on the docket/airway bill regarding the shipment contents.
• Shree Maruti reserves the right to inspect and/or refuse the booking of any shipment that does not conform to these terms and conditions.
• Any inspection or refusal of booking shall be communicated to the consignor, with reasons provided, and booking will be refused only after receiving confirmation from the consignor.
• The consignor shall not book or hand over shipments consisting of prohibited, restricted, or dangerous products.
• Shree Maruti shall not be liable for any shipment containing prohibited, restricted, or dangerous items.
• The consignor indemnifies and shall keep indemnified Shree Maruti, its directors, and employees against all claims, losses, charges, or expenses incurred due to banned, restricted, or dangerous items entering the Shree Maruti network as a result of the consignor’s actions or omissions.

Prohibited Items

In case of loss, theft, damage and mishandling of booked consignment maximum liability of the Company/Franchisee shall not be exceeding to the sum equivalent to ten times of freight charges for un-insured documents and five times of freight charges for un-Insured parcels, in any case.

Limitation of Liability

• In case of loss, theft, damage and mishandling of booked consignment maximum liability of the Company/Franchisee shall not be exceeding to the sum equivalent to 10 times of freight charges for documents and 5 times of freight charges for parcels (below Rs.5000/-) or the value of the consignment mentioned on the docket whichever is less.
• All the high value shipment (above Rupees Five Thousand) and Fragile Shipment should be insured by the Consignor while booking. If any such shipment booked uninsured, in the event of loss/damages or theft of such shipment, the Company/Franchisee will not be liable at all to reimburse the customer.

No Service Area

Where the dox or Non-dox booked unknowingly for the area which comes under NSA (No Service Area) i.e. beyond the network of SMILE, in such event the said shipment shall be returned to the party/consignor. In case of NSA service the Maximum Liability of the Company’s Franchisees shall be limited up to return of freight amount only.

Applicability

The provision set out and referred to in this consignment note shall apply to transportation through any mode and shall not be restricted to one mode of transport only.

• a) SMILE – “Shree Maruti Integrated Logistics Limited”
• b) Customer – means and includes consignor, consignee and/or his/her authorized representatives.
• c) Delivery – means tender of shipment to the customer or intimation about arrival of the shipment at the destination.
• d) Freight – means the basic freight only and it excludes the other components like taxes and other levies.

Mode of Transport

SMILE is entitled to use any mode and route for transportation.

Contract

The docket is a contract between SMILE and customer.

Non-Negotiable

The SMILE Waybill/Consignment Note is non-negotiable and the consignor acknowledges that it has been prepared by the Consignor or by SMILE on behalf of the Consignor.

Acceptance of Terms and Conditions

By giving us your shipment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself or anyone else who has an interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.

Insurance

SMILE does not offer any insurance cover for the shipments and insist to customer to hand over insured goods for transportation under the consignor insurance. In the event of any loss, theft and damage of shipment maximum liability of SMILE is up to provision of COF only.

Law and Jurisdiction

This contract shall be governed and construed in accordance with the law of India and all disputes and claims are subject to the exclusive and irrevocable jurisdiction of Courts in Ahmedabad only and no other court shall have jurisdiction.

Documentations

• a) Proper and completed documentation by the customer is compulsory requiring along with accurate details of the shipper/receiver’s name, address, telephone Nos, invoice etc. as per the statutory requirements.
• b) SMILE shall not be made responsible /liable in case of any deficiency in the documents/statutory requirements and no claim or grievance of any nature shall be entertained.
• c) Customer hereby undertake to make good the loss to SMILE in case their shipment(s) cause damages to other shipment(s) loaded in the vehicle due to inherent nature and which is wrongly declared by the customer OR in case of seizure by any government authority due to improper and incomplete documentation as a result other shipment(s) also get delayed resulting in a loss to SMILE.
• d) SMILE shall not be liable for any kind of damages to the goods caused due to improper and defective packaging of goods.

Statutory Payments

• a) The customers are solely responsible for all payments if any, levied by the government or any statutory body etc. Such as Octroi/entry Tax, service tax/value added tax or any other tax levied from time to time.
• b) In the event of any shipment being held up by any statutory authority such as but not limited to Commercial Tax/sales tax, Custom, Check post official, Octroi / Entry tax etc. SMILE shall not be responsible for any kind of consequential loss/freight refund. Further customer have agreed to make good the loss to SMILE, in case of any claims being lodged on SMILE by Statutory authorities due to insufficient documents or wrongful declaration by the customer.

Right to Entrust

The Company reserves the right to entrust the goods to any other carrier. The Company/Franchisee will not be liable for any delay, damage or loss during its transit through other carrier if situation beyond your control i.e. occurred due to acts of God or Man-made calamities.

Lien

SMILE shall have a general lien over all the consignments of the customer towards any dues payable to SMILE by the customer.

Claims

No claim shall be entertained by the SMILE for any loss or shortage/damage/non-delivery/breakage/leakages/pilferage etc. of the consignment unless a written claim is lodged within 30 days from the date of booking, subject to remarks on the proof of delivery.